Two by Two Weddings
Tel: 0845 388 6946 01: Portfolio 02: Details 03: Guide 04: O'Store 05: Us 06: Contact


GUIDE to ORDERING
with TWO by TWO Weddings

HELP with:

~ how many + when!
HOW to:
~ place an order
~ receive a sample
~ contact us

FAQ's:

~ are you available?
~ how much is your stationery?
~ how do I order?
~ what's your payment policy?
~ what if I cancel?
~ how do you deliver?
~ do you offer discounts?
~ can I come visit?
~ what's the return policy?
~ how about diy courses?



USEFUL links:

~ sample form (as a pdf)
~ sample form (as a word.doc)


~ order form (as a pdf)
~ order form (as a word.doc)




Frequently asked questions...

Are you available?
We have a certain amount of production capacity and encourage you to order early. Our total time required is about 2 weeks, but please allow yourself enough time to check your proofs through (please see "when" for more info).

How much is your stationery?
Each style in our range is priced individually, please refer to the "portfolio" section for more info. We advise you contact us for a quote as you will receive a discount if you order wedding invites + other items.

How do I order?
We are a mail order company, you don't need to place your order in person and ordering is easy. Please see our "place an order" section for details.

What's your payment policy?
A 50% non-refundable deposit is required to reserve your order; the remainder is due before we despatch your goods. Payment can be made by cash, check or credit card.

What if I decide to cancel my order?
If you cancel your order, a cancellation fee is payable as follows: 0% of the amount paid if the order is cancelled prior to any work commencing. 50% after proofs have been despatched. 100% of the amount paid if the order is cancelled after completion of /on delivery of finished items.

How do you deliver?
We use a signed for service and are happy to ship to any address worldwide.

 



Do you offer discounts?

We discount your order for the total cost of any money you have spent on samples. We also run offers each month on certain products.

Can I come to your studio to watch you work
or discuss my order?

As we are a mail order company our processes enable us to work efficiently on your order whatever your location. We are a very small, very busy studio, every order we make is handcrafted and while that makes for some spectacular work, it doesn't leave us with a lot of time for visitors.

We do realise that you are extremely special, and may wish to come to our studio to discuss your order with us. We devote the last saturday of the month to our clients with appointments throughout the day in our studio in Hampshire. Please call Natalie directly on 0845 388 6946, or email her directly. We attend many shows, locally and nationally where you can meet our team.

Our telephone lines are open monday - friday 10am - 5pm and we will happily answer any questions and offer guidance on your order.

Returns:
As our stationery is bespoke we cannot accept returns. If in the unlikely event the work we make a mistake and deliver an order that is found to be different to your signed proofs, you are entitled to a replacement of the items, free of charge, subject to notifying us within 48 hours of delivery. Delivery of replacements is within 14 days.

Are you running diy courses?
We most certainly are! click here for information. Please email us for forthcoming dates.

 

WEDDING:
invitations I save the datesIwedding programs I thank you cards

HERE TO HELP: faq's I how to orderIsamples

ABOUT US:about us I testimonials I history I divisionsI contact us

RESOURCES:Natalie's blog I linksI press I we love!


Two by Two Weddings is the UKs leading designer of wedding invitations and stationery. Our gorgeous invitations, wedding menus, placesettings, table number cards,
order of service programs, happy anniversary cards, hen night invitations, thank you notes are the perfect stationery for your wedding day.
Telephone: 0845 388 6946 and email hello@twobytwoweddings.com. Enjoy your wedding!

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